1715 W. Dean: An Open Letter to Al

1715 W. Dean: An Open Letter to Al

Dear Al, I found out late Friday that you are declining to pursue my offer to purchase your building. An investor wants to buy several buildings from you.  Admittedly, I know very little about the commercial real estate business. I don’t know how long you’ve owned...
Is the Process Flawed?

Is the Process Flawed?

The word that most often comes out of my mouth with my team as we seek to continually improve our service to clients is process. If there’s a problem, my default is always to ask about the process. Is a process refinement needed? How can we update our process to...
The Power of Print

The Power of Print

As a marketer, I’m always looking to learn new techniques and repeat tactics that work. I recently had the pleasure of talking with Simone Stover of the Albuquerque Journal to discuss our start-up division, Hometown Reads. She featured our site in a digital...
Time For An Upgrade?

Time For An Upgrade?

A wise client and friend of mine recently encouraged me to consider that every time someone makes an exit from my company, it provides an opportunity for an upgrade. Because I value growth, this perspective makes sense to me. As our company grows, our needs change;...
It’s A Sign

It’s A Sign

We’ve been talking about “Famous Last Words” in our business lately, those things we say that we are so certain of that very quickly prove to be incorrect. For example, for the first year or so of our business, my friend Angie, who worked with us...
Relationships Are Everything

Relationships Are Everything

As the leader of what I am now calling a blended team, I am painfully aware of the inequity between the experiences of my in-person team and my virtual subcontractors. Jessica, my assistant, has constant access to me. Our standing work stations face each...